# Dstny Analytics ### ANALYTICS ## Analytics and reporting platform for communication service providers --- ## Insights with data Keep a close watch on how your data changes over time to identify patterns and gain insights in order to start making informed decisions and to reach your business goals. A high service level and efficient communication are crucial to keeping customers satisfied and loyal to your business, regardless of which market you operate in. While good service might not be the reason why a customer chooses your company, a bad service experience will give them reason to start looking elsewhere. To reach and maintain a high service level, you need to start by determining how you currently work and communicate internally, as well as with customers. Once you know this, and the underlying reasons, you can start making informed and competitive decisions to improve your business further. - Are you available when your customers are trying to reach you? - Do you have effective internal and external communications? - Do customers reach the right person to get help with their inquiry? - Are you making optimal use of your resources? To fully understand your communication and service level, you need to start collecting data about them. Data help to determine the causes of and relations between different factors. However, to understand and identify all the value that data can bring, they need to be interpreted in the light of the organization’s specific goals. --- ## A platform that brings data together The Dstny Analytics platform is a web-based analytics and reporting platform that gathers a company's communication data into one unified view. The platform collects data from many well-known communication solutions through several integrated modules and presents them in one unified user interface. All data are processed into understandable reports that can be exported and further distributed. Dstny Analytics works with the biggest telecom carriers in Scandinavia, municipalities, customers in all sectors, and communication service providers of all sizes. We continuously strive to expand the platform's functionality with new partners and integrations. With a wide network and close collaborations, we can offer a powerful platform that is used and trusted by communication service providers all over the world. A cloud-based solution that is reachable from your own web browser. No need for your own extensive installation, investments in new servers, or OS and database licensing agreements. Handle multiple customers in a single installation. Due to extensive white-label support, each customer can have their own UI. Ideal when systems are to be integrated with a portal or comprise part of a product portfolio. Support for multiple communication solutions through integrated modules. A customer setup can contain any number and combinations of technical solutions from different vendors. --- ## Basic & advanced reports The Dstny Analytics Platform offers two different types of reports: basic and advanced. Advanced reports offer more ways to analyze and work with the data. Moreover, the core functionalities and all the features are built into every customer system for easy activation and deactivation as needs dictate. Regardless of which communication solutions your organization is using, you can choose both basic and advanced reports. To simplify matters for companies and users looking only for the most common communication data, we developed our Basic Reports. They are easy to create and understand, but with fewer options and functionalities than our Advanced Reports. New users gain access to their data, with all the advantages and value this brings to the company. Basic Reports do not support any other report grouping than by total. However, they can be grouped in any interval you like. They are simple and straightforward yet powerful. --- ## Core platform functionalities ### Extensive grouping functionality All reporting can be based on an organizational structure. The groupings that are used can be synchronized with any external source through the Dstny Analytics Catalog API. This allows customers to create organization or sub-organization level reports, as well as to easily locate bottlenecks and visualize communication patterns. ### Dynamic data The platform compiles reporting result sets based on dynamic data. This enables matrix reports where the information is presented on both axes. Combined with the hierarchical grouping support, the system can present data for extremely complex organizational structures in a user-friendly and intuitive manner. ### External data sources The platform supports several ways of importing measurement objects from external sources. It is designed to quickly integrate new data sources on request and supports the integration of several data sources, such as live data or other SaaS sources. The platform also has the ability to automatically synchronize with any external catalog. --- ## Effective data processing To help organizations work efficiently and leverage the greatest possible value from their data, there are features for presenting the report content in different ways. Note, however, that some features require an Advanced license from Dstny Analytics. Visualizations provide the user with interesting analyses of and additional insights into the data in their reports. The Dashboard presents an overview of selected statistics from many different data sources in a single view. You can easily create a unique Dashboard tailored to your business and use case. You can add a number of widgets to present data and brand your Dashboard in countless ways. Present live data to create a status overview and a quick call-to-action if needed. For example, present the number of people in a queue, missed calls during the day, or colleague availability. With scheduled reports, the system generates updated reports and distributes them to specified recipients at defined times. All reports created in the Dstny Analytics Platform can be exported to Excel for further processing and distribution outside the system. The exported reports have the same look and feel as within the system. They are designed to use Excel's built-in functions, such as filters and sorting. --- ## Data visualizations The Analytics Platform offers several different visualizations. They add interest and present findings in a way that makes your data more understandable and memorable for your audience. Each visualization aims to present the data in a particular way and assist in analyzing the content. You can find all our visualizations on [www.dstny.com/analytics/visualizations](http://www.dstny.com/analytics/visualizations). ### HEATMAP The heatmap visualization is designed to identify patterns or time periods that stand out. Each day is represented with a colored rectangle where the color shows the value compared to the whole period’s minimum and maximum value. ### DATA DISTRUBITION ANALYZER The data distribution analyzer helps you evaluate how representative an average value is. With both a box plot and a line graph, the minimum, maximum, median, and quartile values are represented. With this visualization, it is easier to identify periods where the average value does or does not give a good representation of the actual values. ### SUNBURST The sunburst visualization provides an overview of groups and objects as well as their significance in the organization. ### RADAR CHART The radar chart visualization compares groups or objects over a set of values. You can select up to five different column values, and each column value will be represented as a cone for each group or object. ### BUBBLE CHART The bubble chart visualization is designed to compare groups or objects. Three different columns can be selected to compare. Each group or object will be represented as a bubble where the size is determined by one column value, and the x- and y-axis can be set to other column values. ### TIMELINE The timeline visualization provides a graphical way to view the specifications. In the timeline visualization, each separate call or event is plotted out based on the time it occurred. --- ## Why customers choose us The Dstny Analytics Platform is used by both small local businesses and municipalities, as well as major multinationals. Partners and customers appreciate our support and the flexibility of the platform. Together with our partners, we are constantly developing new features and additional integrations for new communication solutions. Cloud-based hosting makes it possible for an installation to be scaled either up or down (computing power) as well as out or in (number of servers). An installation can contain any number and combination of modules, all depending on the customer's needs. Existing integrations with many well-known communication solutions on the market makes it easy to setup and launch a new customer system. --- # We believe in data-driven decisions for companies to develop and improve their business.