UNIFIED COMMUNICATION AS A SERVICE

The fastest way to innovation

Dstny the largest UCaaS provider in Europe,

simplifying the everyday lives of more than 3 million users today.

Communications Made Easy

Through our interactive communication tools, we bring employees and customers closer together. We are committed to making it easy to interact, share, learn and teach, through the channel you choose to use. That is why we provide Unified Communications as a Service. Our tools are natively mobile-first, locally adaptable, easy to use, and easy to integrate. As a result, we simplify people’s everyday lives.

With Dstny’s cutting-edge technology and integrated apps, more than 3 million users are leveraging its innovative solutions to enhance communication efficiency with customers and partners. The influence of a Dstny business phone system on your business extends far beyond basic dial tone, delivering substantial benefits.

Stay Connected to Customers

“I stay just as active as my business. I need to ensure I stay connected whether I’m at the office, working from home, or visiting with a client. To me work is an activity not a location.”

Compete and Win

“I’m looking for technology to help drive a competitive advantage, keeping my business flexible. I want to be able to think big, but without the big ticket expenses.”

Grow My Business

“With my business poised for growth, and I need a communications system that is able to keep up without being a financial burden. Technology should help drive simplicity.”

The Platform

SME Friendly and Enterprise Ready

With Dstny, you gain a reliable business phone system that functions seamlessly. However, for those curious about its inner workings, let’s delve deeper. The intelligence behind this solution resides in our geographically redundant data centres, ensuring uninterrupted service even in the rare event of a centre failure. Information and voice calls traverse the public Internet using voice over Internet protocols (VoIP) to reach their intended recipients. Some users may opt for computer softphones, mobile app eliminating the need for physical hardware. Nevertheless, we offer a range of desktop phones for those who prefer them. Regardless of their location (office, travel, or home), employees enjoy consistent communication capabilities.

UCaaS Product Offering

Powerful products at your fingertips to empower customers to do amazing things

A Personal Communications Dashboard

Unified communications, commonly known as UC, enhances employee efficiency by simplifying the process of initiating, receiving, and responding to business communications. Dstny, accessible from a web browser, desktop, mobile, and tablet devices, offers a centralized platform for employees to connect with colleagues, customers, and suppliers. Dstny prioritizes collaboration, elevating productivity, enhancing customer service, and empowering employees to work intelligently.

• Presence – know whether people are available, stepped away from their desk, or out of the office and choose the best mode to reach them.
• Instant Messaging – looking for the answer to a quick question, or busy on the phone, get what you need with a simple chat to your colleagues.
• Unified Messaging – check voicemails, fax and call recording services directly from the desktop or mobile app. Even have them emailed as wav. files to listen to on your computer if you choose.
• Softphone – workers enjoy the same intuitive communications management they would experience in the office from a remote PC or laptop with an embedded software-based IP phone.
• Conferencing – Schedule a conference call and invite your colleagues and customer directly from your desktop or mobile app.
• Exchange Calendar Integration – easily synchronise your presence information from the exchange calendar to alert others to your availability.
• SMS – The SMS service enables text messages to be sent from a user’s computer using the web interface or from the desktop or mobile app. Messages can be sent from personal numbers as well as group numbers.
• Web Access – get access to key collaboration features from remote locations using any computer with Internet access.
• Single Number Reach – Your personal cell number stays personal. The single number reach allow users to be reached on any devices through a single phone number with intelligent call routing capabilities. Calling the single number rings one, some or all devices simultaneously depending on user preference and defined rules.

A Personal Mobile Dashboard

Maintain your productivity even when you’re away from the office. With our solution, you can effortlessly manage and oversee your business communications from the convenience of your mobile device. We provide full access to the extensive telephony features you already enjoy on your desktop, ensuring a smooth transition from the office to various locations like the airport, golf course, or your child’s football practice. Our App is compatible with iOS, Android, and Windows devices, and can be easily downloaded from the iTunes App Store and Google Play Store.

• Contact List – Search and find your colleagues or customers based on the office directory or your local phone book
• Conference – Schedule a conference call and invite your colleagues and customer directly in the App
• Call Distribution Queue – Login or logout from the call distribution group

Meet employee expectations. Meet expectations around hybrid working, flexibility and BYOD.

Increase your efficiency. Improve the efficiency of the company by enabling the power of being integrated – truly mobile.

• Presence – Change your presence on the fly to inform your colleagues
• Future Presence – Schedule future presence events like lunch or a vacation
• Presence Shortcuts – Create your own presence shortcuts

Effortlessly cater to your customers’ needs and provide exceptional service

Not every organisation may have a formal contact centre, but every business can reap the benefits of contact centre functionality. Whether you refer to them as customer specialists, sales agents, or support representatives, efficiently routing incoming calls and effectively measuring customer service metrics are crucial for your business. With Dstny, we offer user-friendly contact centre features that are both easy to use and highly impactful in monitoring key business metrics.

Dstny provides call centre, attendant, and hunt group functionality for handling incoming calls. This allows a group of users to be reached through a single number, encompassing fixed, mobile, and VoIP phones. Call centre groups benefit from skill-based routing, automatic agent logout, manager assistance, presence-based call distribution, and agent resting time. Additionally, queues can have group-specific greetings and progress messages, ensuring a personalized experience for callers.

• Call Routing – To ensure a high level of customer satisfaction, hunt groups can be put in place to ensure a caller finds the right person, with the right configuration settings.
• Call Queue Agents – Whether your job is to provide customer or sales support, simply log in and out of queues in order to have calls routed to subject matter experts.
• Managing Agents – Includes management tools for call centre groups to allow a supervisor to efficiently monitor and manage group queues and agents statistics.

Business Analytics - Give your business the edge

Generate insights with a best-in-class analytics solution

Make Data Driven Decisions

It is time to stop guessing when it comes to staffing, business hours, and choice of communication channels. Base your strategies on real data and stay updated along the way. Dstny Analytics collects communication data and transforms it into user-friendly reports easily interpreted by the company.

• One Platform – Endless Data Possibilities. Gain insights of how your business is communicating, both internal and external, and start making confident decisions towards a high-quality service
• Optimised Resource Allocation – Ensure staff and agents are working in an efficient way and keep your customers delighted of the service
• Highlight Importance – Companies can see a direct ROI when illustrating how the communication solution is being used and the value it brings

CRM Connect

Flexible CRM/ERP integration solution with easy setup

Empower customers to drive efficiency

Integrate with your keys systems to help maximize business efficiency and effectiveness and increase the customer experience by giving better service.

Seamless Integration Improved Customer Service Customize Your Solution

An integration between your CRM and the Dstny Platform enhances customer management by displaying customer information automatically, leading to better service and increased productivity.

Call Recording

Feature-rich cloud call recording service, delivering Dstny users the tools they need, whenever they need them.

Improve sales team success and maximise representative performance with recording options that deliver playback, call evaluation, quality monitoring and flexible storage options.

• Mobile First – Access recorded calls anywhere, anytime via web interface

Security – Trust call safety with encrypted recordings on a PCI Compliant platform.

End User Access – Provide personal access to calls and playback permissions to representatives and staff

FAQ-Bot

Omni-channel tool and conversational AI bot

Empower customers to delight consumers

Dstny FAQ-bot takes FAQ content and turns it into an artificial intelligence powered chatbot that answers frequently asked questions automatically.

Customers install Dstny FAQ-bot on multi-channels including:

• Website
• Facebook page
• Mobile application (in-app)
• Live chat module (Integrates with other platforms)

Customers use FAQ-Bot to:

• Reduce customer support volume (FAQ)
• Automate sales to increase online conversion
• Generate leads to qualify new prospects
• Improve your customer experience

Omni-Channel & Bot

Omni-channel tool and conversational AI bot

Communication and collaboration in a single view. All through ConnectMe in the web-browser

Reduce costs and significantly improve your customer experience with all digital channels to one simple, intuitive view. Improve them even further by adding conversational AI.

• Digital Omni-Channel – Support for the channels your customers want to use: Facebook, Instagram, Twitter, WhatsApp.
• Integrate – Supports efficiency integrations like Zapier and support tools like Zendesk.
• Conversational AI – Help your customers get better answers quickly, and your people use their time more efficiently.

Features

1. Reduced functionality includes no PBX presence/chat or ACD features

Devices for all user types

Dstny UCaaS

Cloud communications and collaboration platform

Scalability, cost savings, flexibility,

communication, collaboration, improved customer experience, and integration with other business applications-all at your fingertips.

For complete details on any of the products or services, please contact truSIP:

0333 360 6060 info@trusip.com www.trusip.com